Doors Open  - Only 15 PARTICIPANT Spaces Available Book Your Spot Now

The Customer Service Accelerator : Practical, Premium, Personalised

Learn Tools and Techniques for Accelerated Customer Service Success

Benefit from my years of expertise as I equip you with actionable strategies and methods to excel in customer service within your business

Learn from me practical methods to enhance customer service interactions throughout your business
Learn from me proven customer service strategies and techniques that drive sales
As part of my private group you will get access to 3 months of updates & support.  

'Wayne is font of knowledge and a really inspiring trainer on all things digital marketing'

Debbie Rymer FCIM Chartered Marketer

What will I learn?

That's a pertinent point. If you've ever attended a customer service training session before, you might have felt overwhelmed or that it was just a never-ending slideshow. 

With this training, I guarantee a different experience. This training is hands-on, ensuring you walk away with practical skills to immediately enhance your business's customer interactions

Why Poor Customer Service is costing you in sales

Each negative experience can turn potential leads away, diminishing trust and loyalty. As word spreads, your reputation takes a hit, directly impacting your bottom line and growth potential.

Effective Communication Skills

Techniques for clear communication, active listening, and understanding non-verbal cues. Strategies for handling difficult or emotional conversations.

Building Long-Term Customer Relationships

Strategies for maintaining and nurturing customer relationships over time, ensuring repeat business and referrals.

Meet Your Trainer

Michael Hughes 

Trainer

With over 40 years of experience with national brands, Michael possesses a deep-seated knowledge of diverse markets, allowing him to craft customer-centric training. 

 With his unique insights into customer behavior and needs, he's perfected the art of aligning sales and customer service strategies. 

Beyond just understanding, Michael emphasizes the importance of respect in every interaction, making his training sessions resonate on a personal level. He doesn't just teach the process; he instills a passion for delivering excellence.

Training Proficiencies:

Tailored Customer Service 
Advanced Sales Strategy 
Hands-on Purchasing Negotiation 
Building Authentic Client Relationships
Team Leadership & Management
Effective Communication 
Cold Calling Techniques & Relationship Building
Launching & Selling New Products in Target Markets.

Training Venue - The Whistledown Hotel Warrenpoint

January

Monday

January

01

1999

at

10:00 AM

(timezone)

You know you want to know 😉

Agenda for the day


9.00 - 9.30 am Arrival & Networking
9.30 -9.45  Welcome 
9.45 -10.45 Session 1 The Foundation of Great Customer Service

BREAK

10.45 - 11.10  Break & Networking
11.10 - 12.30 Session 2 Effective Communication Skills Techniques and Strategies
12.30 - 1.30  Lunch 

Lunch

1.30 - 2.45 Session 3 Handling Complaints and Difficult Situations
2.45 - 3.00  Break
3.00 - 4.30  Session 4 Feedback, Continuous Improvement & Teamwork in CX

*Places strictly limited to 15 delegates*

TESTIMONIALS

What People Say about Wayne's Training

Wayne is such a great trainer, passionate about his subject and very focused. 

I enjoy working with him on different projects and I highly recommend him as great knowledgeable trainer in Digital Marketing

Hala H. Kabbara

Head of Talent AW Rostamani Group Dubai

Wayne is AWESOME! He is a true a subject matter expert in all things Social Media.  His training delivery is exciting, extremely informative & allows time for practical implementation  I highly recommend attending his course, the knowledge and hacks that I've come away with are invaluable.

Eliza Nancarrow

Head HR Business Partner at Dubai Airports

Having worked with Wayne on various digital publishing ventures over the past 5 years he has enabled expansion into new markets, offer new services and apply new on line communication techniques through innovative content creation. If you need direction on content creation look no further than Wayne to deliver.

Patrick Beaty

Head of Insight at Bauer Media Northern Ireland

Money Back Guarantee

I am confident that if you don't learn new techniques that you can implement into your business which make a difference I will refund your money.

Choose An Option Which Suits You

I've created 2 options which I feel will suit most people when it comes to availability and budget. *Participants strictly limited to 15*

Attend Online

£97

Access to Live Stream
Engage with Slide Deck & Ask Questions
Access to Private Group
30 Minute Follow Up Call
Training Materials & Resources
Coffee & Lunch  (Make your Own😉)
Networking Opportunities

Attend In Person 

£197

Full Day In Person Training All Access
Training Materials & Resources
Networking
Access to Private Group
Refreshments & Lunch Included
30 Minute follow up call with me

Here Are Your Questions Answered

Why only 15 participants?

Question One

This number allows me to ensure all participants get a high value learning experience.  This training has a highly practical elements which will require one on one learning at times durning the training.  This also allows ample opportunity for participants to ask questions durning the training.  

Is this a basic digital marketing workshop?

Question Two

NO this training is not aimed at those with basic knowledge.  All participants should have a good general understand of social media and digital marketing and have used platforms such as Instagram, LinkedIn etc before.  

Do you offer discounts?

Question 3

The simple answer is NO.  Over the years I have made considerable investment in my own professional development.  I continue to make this investment in tools, education and coaching which enables me to pass this high quality learning onto you.  This training offers real value for money.  

Will I really lean techniques I can put into practice straight away?

Question Four

100% each participant will leave the training with a full tool box as well as well as development knowledge in strategies and techniques they can put into practise right away within their business.  

I know nothing about digital marketing is this for me?

Question 5

At this stage this would not be for you - please keep an eye out for another programs which I will be running in the future if you require something specific please get in touch by emailing [email protected]

Will I need to bring anything with me?

Question 6

Yes as the training will be focusing heavily on practical learning please bring along your laptop or tablet.

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Our role in your success: nothing on this website is a guarantee of success. Any financial numbers referenced here are simply estimates and should not be considered a promise of potential earnings. Success in any endeavor requires considerable work and risk. If you are unwilling to put forth either, our material is not for you.

Book now -Only 15 Spaces Available

Contact Information

Billing Address

Payment Information

Order Summary

Professional

£97

+ tax where charged

Access to Live Stream
Engage with Slide Deck & Ask Questions
Access to Private Group
30 Minute Follow Up Call
Refreshments & Lunch 
Networking 

Money Back Guarantee

I am confident that if you don't learn new techniques that you can implement into your business which make a difference I will refund your money.

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Book now  -Only 15 Spaces Available 

Contact Information

Billing Address

Payment Information

Order Summary

Attend In Person

£197

+ tax where charged

Full Day All Access
Training Materials & Resources
Networking
Access to Private Group
Refreshments & Lunch
30 Minute Follow Up Call 

Money Back Guarantee

I am confident that if you don't learn new techniques that you can implement into your business which make a difference I will refund your money.

Close