Benefit from my years of expertise as I equip you with actionable strategies and methods to excel in customer service within your business
'Wayne is font of knowledge and a really inspiring trainer on all things digital marketing'
Debbie Rymer FCIM Chartered Marketer
That's a pertinent point. If you've ever attended a customer service training session before, you might have felt overwhelmed or that it was just a never-ending slideshow.
With this training, I guarantee a different experience. This training is hands-on, ensuring you walk away with practical skills to immediately enhance your business's customer interactions
Each negative experience can turn potential leads away, diminishing trust and loyalty. As word spreads, your reputation takes a hit, directly impacting your bottom line and growth potential.
Techniques for clear communication, active listening, and understanding non-verbal cues. Strategies for handling difficult or emotional conversations.
Strategies for maintaining and nurturing customer relationships over time, ensuring repeat business and referrals.
With over 40 years of experience with national brands, Michael possesses a deep-seated knowledge of diverse markets, allowing him to craft customer-centric training.
With his unique insights into customer behavior and needs, he's perfected the art of aligning sales and customer service strategies.
Beyond just understanding, Michael emphasizes the importance of respect in every interaction, making his training sessions resonate on a personal level. He doesn't just teach the process; he instills a passion for delivering excellence.
Tailored Customer Service
Advanced Sales Strategy
Hands-on Purchasing Negotiation
Building Authentic Client Relationships
Team Leadership & Management
Cold Calling Techniques & Relationship Building
Launching & Selling New Products in Target Markets.
You know you want to know 😉
*Places strictly limited to 15 delegates*
Wayne is such a great trainer, passionate about his subject and very focused.
I enjoy working with him on different projects and I highly recommend him as great knowledgeable trainer in Digital Marketing
Hala H. Kabbara
Head of Talent AW Rostamani Group Dubai
Wayne is AWESOME! He is a true a subject matter expert in all things Social Media. His training delivery is exciting, extremely informative & allows time for practical implementation I highly recommend attending his course, the knowledge and hacks that I've come away with are invaluable.
Head HR Business Partner at Dubai Airports
Having worked with Wayne on various digital publishing ventures over the past 5 years he has enabled expansion into new markets, offer new services and apply new on line communication techniques through innovative content creation. If you need direction on content creation look no further than Wayne to deliver.
Head of Insight at Bauer Media Northern Ireland
I am confident that if you don't learn new techniques that you can implement into your business which make a difference I will refund your money.
I've created 2 options which I feel will suit most people when it comes to availability and budget. *Participants strictly limited to 15*
This number allows me to ensure all participants get a high value learning experience. This training has a highly practical elements which will require one on one learning at times durning the training. This also allows ample opportunity for participants to ask questions durning the training.
NO this training is not aimed at those with basic knowledge. All participants should have a good general understand of social media and digital marketing and have used platforms such as Instagram, LinkedIn etc before.
The simple answer is NO. Over the years I have made considerable investment in my own professional development. I continue to make this investment in tools, education and coaching which enables me to pass this high quality learning onto you. This training offers real value for money.
100% each participant will leave the training with a full tool box as well as well as development knowledge in strategies and techniques they can put into practise right away within their business.
At this stage this would not be for you - please keep an eye out for another programs which I will be running in the future if you require something specific please get in touch by emailing [email protected]
Yes as the training will be focusing heavily on practical learning please bring along your laptop or tablet.
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